Frequently Asked Questions

Q: What type of organization would be a good fit for your software?

A: Any non-profit organization that serves people with barriers to employment or independent living. Agencies who want the ability to track staff and consumers' time, productivity and services provided while staying compliant with government regulations are good candidates for Vertex Systems' integrated software solutions.

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Q: We want to document and report on just about everything we do in our agency and we want it to be a quick and easy process. Can Vertex do that?

A: Yes, our solution software is based on a foundation of reporting tools. Outcomes, Progress, ISP, Trends and Services Delivered can all be pulled together when you need it, in seconds, not days. This makes communicating to your board or any other entity, an easy process of defining the date range and scope of information. With a couple clicks, you will have the information ready to go.

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Q: At first look, it appears that Vertex nonprofit software is more than what we need. We are a small agency and do not have a large budget. Does Vertex offer any products for small agencies like ours?

A: Yes, your agency is able to license only the functionality that you need so you do not pay for software that you cannot use. Also, pricing is a function of your agency size, enabling you to only pay for what you need now, but making it possible to expand to fit your changing needs as your agency grows.

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Q: Our agency needs to find a better way to determine labor costs. What products does Vertex offer that could help with job costing?

A: Job Manager is designed for agencies that have a higher volume of subcontract jobs. Typically, a customer of Job Manager will have subcontracts of more than one million dollars per year, have the need to accurately track all costs for a job, not just labor, while providing a high level of responsiveness to the customer and efficiently controlling inventory.

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Q: I hear the term "web-based" used to describe software. Is Vertex Systems' software "web-based"?

A: "Web-based" means different things to different people. If you are asking if Vertex Systems applications can be accessed using the Internet, the answer is "yes". If you are asking if Vertex Systems software is only offered for rent, the answer is "no". You have a perpetual license to use the applications as long as you like without additional charge. This can be an important difference when budget cuts force you to make tough decisions. "Web-based" applications are offered as a service. You may use the service as long as you continue to pay the rental fee. An analysis of the five-year cost of ownership shows this is an expensive way to operate your agency.

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Q: We had a custom client data system written for us and it isn't working out. Can Vertex convert our data so we do not have to re-enter all of it?

A: The basic consumer data can easily be imported into Vertex Case Records Manager and/or Client Payroll Manager by exporting it into our standardized import CSV format. Importing other data will require assistance from Vertex. As with all data, prior to importing it into a new system, you want to be sure that the data is correct.

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Q: Does some of the information I entered for Vertex Client Payroll need to be re-entered when we buy Vertex Case Records?

A: No, absolutely not. The Vertex Client Payroll Manager is part of a single database that includes the functionality to create and maintain records in Case Management. When you buy only one of these products, your license allows you access to only the functionality that you purchased. When you license Vertex Case Management, whatever you entered into Vertex Client Payroll Manager before, will automatically be visible in the new products and vice versa.

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Q: Are there any other agencies in our state already using Vertex's software products?

A: Yes, we have customers throughout the United States who arecurrently using our products. Please view our customer list to see other agencies in your state and surrounding states who have already implemented a Vertex solution. If you would like to contact our references, please call us at 866-981-2600 or email us and we will provide you with contact information for agencies like yours.

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Q: How can I get a demo of the Vertex software?

A: Just email us at info@vertexsystems.com or call us at 866-981-2600.

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Q: What are the technical requirements needed to run Vertex software on our computers?

A: Please click here to view our recommended hardware specifications.

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