Category Archives: nonprofit leadersship

Funding Diversity for Social Services Agencies

Day Services Payroll Software for Vocational RehabilitationEveryone in the social services industry has been worrying and wringing hands over the talk  and actions of slashed budgets and reduced government spending. There have been demonstrations from agency workers, consumers and their families against cuts to entitlement programs in nearly every state. Tax revenues are down over the past 2 years and, at a minimum, 42 states have made cuts to programs that have already harmed our more vulnerable populations.

Many nonprofit and human services agencies are only now starting to react to these budgetary pressures. For some, it may be too late. There have been and will continue to be program cutbacks, mergers, and closures throughout the country.

Necessity has been mothering some inventive thought in the social services world for a few organizations. Many are starting to implement or expand plans and actions to increase funding diversity.

For some, it’s been a matter of starting donation activities.  Others are stepping up their donation work using more calls-to-action with fundraising  events,  phone calls, newsletters and email blasts. Still others – those running vocational training and supported or sheltered employment programs – are looking into another diversification strategy (or increasing existing operations) to help ensure they are sustainable for the rest of the year and beyond.

There are many social agencies that have been utilizing an affirmative industry model for decades now. But this for-profit business strategy is new to many who might never considered the option. An affirmative industry business, or social enterprise as many are calling it today, could be great strategy for ensuring financial diversity. It is not some panacea for every agency across the country but for many human services work training facilities that currently provide client employment or community placement it’s not a giant leap away from their missions.

What is Social Enterprise?
Any for-profit or non-profit agency that forms a business designed to generate income for an ultimate philanthropic goal would be considered a social enterprise. And the affirmative industry model is where a vocational or day program agency would create a business that is a blend of their sheltered employment program and their community work program with a for-profit business. This would allow for the workers with disabilities to work alongside workers with no disabilities. The goal of the social enterprise is generate revenue to help the nonprofit agency that acts as the parent organization.

What has worked for many vocational rehabilitation agencies is they create this separate corporation that is responsible for the capital investment and ongoing operations of the business. It becomes a hybrid of a non-profit agency and a for-profit company to achieve social and business goals at the same time.

501(c)(3) organizations are legally allowed to do this as long as they do not raise funds through investors/investments, offer shares or profit participation, and the main activities are geared toward their social mission and not business. Otherwise, there can be tax-exempt status implications. Keep in mind, this is not legal advice, in any way, so you’ll certainly want to talk to a legal and/or tax professional to understand everything involved.

Advantages of a Social Enterprise for a Social Service Agency
The “sheltered workshop” model has been around for a very long time in this country and many have a problem this structure. Still, not every worker with disabilities is ready to move into a community job. An affirmative industry model is a step up from the sheltered employment position and can create more opportunities for a better salary and more social interaction experience.

There is a greater chance to create or develop job options that are of more interest to the clients. And the social enterprise may create more jobs in an economically depressed or rural location. It can help those who require more intensive supports still be able to find and stay with a job. And because the agency is in charge, they have ways to be more creative with job design and business outcomes to find work for nearly everyone.

Creating a new company is a daunting task, however, and one that many nonprofit social services leaders are not ready or prepared for. It involves a lot of time, energy, and funding to tackle the business and legal requirements to start a for-profit business. Many leaders of these agencies have no experience in running a business. So it is not for everyone. But it doesn’t mean that it is too hard or too expensive or will take up too much time. It is an option and it has worked in the past to create more diversified and steady funding. Our best advice would be to talk to and possibly hire for-profit business experts to help start or even run the business venture.

Just as you have sheltered employment, supported employment with job coaching, and sheltered or supported enclaves, an affirmative industry business will give your agency another option to promote the chance for sustainability.

There’s a possibility that if you’re successful, you’ll also be enriching the lives of your participants. You’ll be giving them a chance at more interesting work. You’ll be allowing them the experience of working in a business-like setting with an integrated workforce. They will have a better opportunity to earn a higher wage. While they probably won’t earn as much as a job placement in the community, they should end up with a more job stability and still have more supports.

We work with many agencies that have been utilizing social enterprises for a while now with some great success. The recession has not been easy on many due to the losses of contracts but they’ve also noted the budget cuts have had less of an impact on their organizations.

Many executive directors with social enterprise businesses have noted that it was more time-consuming than they thought but they were able to weather  financial storms and will continue to be able to do so.

Is a social enterprise business an option for your organization?

Social Services Leadership: What is Your Next Step?

Client Payroll, Service Billing & Attendance TrackingOur economy is finally recovering from the Great Recession.

But another recession may be coming our way.

Or maybe its not coming our way and we’ll be just fine.

The important thing to note is that we do not know for sure what’s next. Part of leading a social services agency is to avoid constantly putting out fires, reacting to every new issue and crisis without a plan. Every executive is told to be more proactive, to make decisions to prevent a crisis from ever rearing its ugly head. What does it mean to really be proactive so you make the right next step?

The “new normal” is that you will continue to face challenges in your social service nonprofit no matter what the economy does this year and next.

Will Medicaid funding be drastically cut? Will donors increase giving again? Will the number of new clients needing services increase by 10% or 50% this year? Will you find new contracts for your sheltered employment enterprise?

How will you prepare for all the possibilities swimming around in your head?

In any job I do, whether I’m dealing with clients or superiors or people I manage, I always try to provide options for any problem they are having. Options do two things – they give people a choice which prevents them from feeling trapped or cornered by their situation. And it allows them to take some ownership of their issue, giving them more control and even help carry the load.

To give yourself and the people you work with options, you need to analyze the situations that will be hurtling toward you. Part of thinking strategically about where your agency is going does not mean you need to flip a coin or consult a psychic. Tarot cards are not the answer.

Whatever questions and concerns you have about your future and where you’re headed, you need to develop options for the most likely scenarios.  Once you know your possible scenarios, you can come up with plans for each circumstance. What will your tactical plan be if your budgets are cut by ten percent? And what will the plan be if they are cut by thirty percent?

What is not an option is to plan for the possibility that there will be some random budget cut and so you will simply do nothing – not take in new clients, not hire that talented new supervisor, not continue offering your normal amount of  programs. That takes away all options and backs your entire agency into that corner.

Create a strategic plan by examining your short term and long term scope (and, first, determine your definition of short and long term.)  Figure out what the most pressing issues will be and what will be the result if those issues actually occur. Decide what your strategic “big picture” outline will be to meet each of the issues you might face. Design a tactical plan you can actually implement to ward off the results if they happen. On a detailed level, work out how you implement this design, who will be helping, and what tools will you need.

If budget cuts are your main concern and are looming on your horizon, will your plan include a campaign seeking additional donations or a fundraising activity? Will it mean staff layoffs? Will it mean a software purchase to streamline your processes and free up staff?

Could it mean shutting your doors?

Hopefully, that will never be the case, but thinking strategically and tactically will open up that list of options and keep you and your management team ready for any situation. It’s truly proactive management and it will prepare you for any rough roads ahead.

You will never have the crystal ball that tells you everything you need to know but give yourself options for as many scenarios as you can think of. Even if you only have 2 choices, and one choice is absolutely out of the question, at least you can make a decision and affect the outcome.