We'll Get You Up and Running and Stay With You All the Way
SUPPORT SERVICES
We know your business - we've been serving it for 30 years and we'll help you configure your Vertex software so you get the full advantage of all our years of product honing and development.
We'll install customized solutions quickly, and get your staff trained and productive in the shortest possible timeframe. And we'll make sure your Vertex Systems social services software continues to meet your needs and expectations.
We'll be there when you need us, with a friendly team of seasoned professionals dedicated to ensuring that you're comfortable with our information-management solutions.
Let Us Help Your Staff so They Can Serve Their Clients
Vertex Systems offers you a deep resource of implementation, raining and technical and ongoing support services.
Our skilled, experienced technology specialists will make sure you get the most out of your investment. And our Maintenance and Support program provides you with the latest releases so your social service software will always be current with shifting industry requirements - all for a fixed annual price.
Vertex Technical Support
Our support staff have years of experience helping agencies with their software and system problems. We provide a single point of contact to handle all your software support needs. Vertex Systems provides a service portfolio that offers remote and detailed software technical support, including individual problem fixes and product usage advice, for all of our modules.
>> Find out more about Vertex Systems Technical Support
Implementation
After we conduct a quality needs assessment, we provide you with a comprehensive implementation plan to ensure our solutions are correctly set up for your organization. We'll then make sure your Vertex Systems software is fully optimized and up and running, facilitated by your own personal Product Specialist—a dedicated professional assigned to make sure each product is implemented in a way that best meets your requirements.
>> Find out more about Vertex Systems Implementation Services
Training
Our experienced, personable support team will make sure your staff rapidly becomes self-reliant, ensuring fluid, uninterrupted system operations over the long haul. We offer training at our home office in Columbus, Ohio, on-site at your location, or incrementally online. We'll make sure your staff is completely comfortable using Vertex information-management solutions.
>> Find out more about Vertex Systems Training Services
Ongoing Support
In order to keep your Vertex software solutions up to date and trouble-free, we provide an advanced Maintenance and Support program that provides you with the latest software updates, and telephone support to answer all your questions. In addition, we can create reports and plan documents customized to fulfill your exact needs. When you contact Vertex, we'll respond with the requisite sense of urgency, connecting to your desktop if needed and marshalling all the resources necessary to get your system operating seamlessly. And there is no limit on the number of support incidents, because we feel that you have the right to the support you need, whenever you need it.
>> Find out more about Vertex Systems Ongoing Support Services
The bottom line? We'll be here when you need us, every time!
