March 16, 2026

March is National Developmental Disabilities Awareness Month (DDAM), a time dedicated to raising awareness about the challenges faced by individuals with developmental disabilities and celebrating their contributions, capabilities, and achievements. It is also an opportunity to advocate for greater inclusion, access, and support for the millions of Americans living with developmental disabilities and the organizations […]

We are excited to announce the launch of Billing Import, a new solution from Vertex Systems designed to help IDD organizations streamline their service billing, no matter what case management system they use. The Billing Challenges We’re Solving Many organizations rely on a case management system outside of Vertex, whether due to state regulations requiring

For IDD organizations, billing is one of the most complex and high-stakes parts of running your agency. Every state has its own rules, every funder has its own requirements, and a single mistake can mean delayed payments, denials, or recoupments. And if the case management system you rely on doesn’t have a strong billing module,

Diversified Opportunities Incorporated turned a 17-year technology partnership into a fully integrated operations engine. Here’s what other IDD organizations can learn from their journey. If you run a human services or IDD (intellectual and developmental disabilities) organization, you already know the challenge: your mission is people, but your days are consumed by paperwork, manual data

Who Is Lark Enterprises? For over six decades, Lark Enterprises Inc. has been a beacon of hope and opportunity for adults with disabilities. Their mission is straightforward but profound: help individuals with cognitive, developmental, social, behavioral, and mental health challenges achieve greater self-reliance. Through community engagement, skills development, and employment support, Lark doesn’t just provide

Human services organizations and nonprofit agencies often face complex operational challenges, especially when managing manufacturing, financials, payroll, and reporting across multiple systems. For Johnson County Industries (JCI), a growing nonprofit organization in North Carolina, these challenges became increasingly difficult as the organization expanded its services and manufacturing operations. By implementing Vertex Systems’ integrated solutions, JCI

Human services organizations often rely on accurate data, efficient workflows, and strong reporting capabilities to support their mission. For The Arnold Center, a nonprofit organization serving the Midland, Michigan community, disconnected processes and time-consuming administrative tasks were making it harder for staff to focus on what mattered most, supporting individuals with disabilities. By implementing Vertex

For many intellectual and developmental disability (IDD) agencies, billing and payroll processes can be complex and time-consuming. Managing service time, tracking work minutes, and ensuring accurate billing often requires significant administrative effort. For Ability Building Community (ABC), a nonprofit organization serving individuals with disabilities in Minnesota, inefficient billing systems and outdated technology were slowing down

There’s a kind of work that doesn’t show up in quarterly reports or KPI dashboards, work that changes lives. It happens in vocational programs, day services, and sheltered workshops across the country. It happens when a Direct Support Professional (DSP) helps someone with an intellectual or developmental disability (IDD) achieve a new milestone, land a

Billing in the IDD space is complex. Between EVV validation, Managed Care Organizations (MCOs), Medicaid requirements, authorizations, and compliance oversight, even small breakdowns in the billing process can create serious revenue disruptions. Vertex Billing as a Service (BaaS) was created to solve those challenges. Below are the most frequently asked questions about Billing as a