Case Manager Reports Displaying Incorrect Workstation User

When selecting a Case Manager report, it pulls up caseload of another user. Then when running the reports, it displays the incorrect user name on the top right of the report. No one else uses the workstation and task manager shows no other users logging in. 

Solution

The workstation has saved web credentials for the other user. To remove the Web Credentials, go to Control Panel | User Accounts | Manage your credentials. In the blue section below, you will see saved web credentials for the other user and there will be a Remove button to remove the credential.

windows credential manager

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User is unable to add or view data in Case Manager

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