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This article will help troubleshoot information missing on the report form by explaining where the information is found or where it is entered.

Billing Manager can be set up to work with a State’s electronic billing. This article includes information on how that works and where information is stored.

This article is for internal employee information only. Please contact management about relaying this information to the customer.

User is unable to login. Error message states that they are logged in somewhere else (another desktop, iPad?)

Use the directions below to hide the department field on a tablet in the CSS file.

User is unable to login. Error message states that they are logged in somewhere else (another desktop, iPad?)

While working with reports, you receive the following error:

“The number of consumers has exceeded the max for the filter, please select all consumers or make the number of selected consumers less than 250.”

This article explains how to create an import spreadsheet and import data into Case Manager To import data, you will first need to know which table to import to. Each of the lookup-based tables are listed in Admin | Intuition and then the appropriate section.  You will then need to know fields you can import …

Importing Data into Case Manager Read More »

In Service Billing Notification, the customer receives a notification of a file that cannot be processed. In Service Billing Notification, the customer receives this message: “A file was received that cannot be processed by the system because it is not one of the supported types.” (The system then gives the path to the document with …

Service Billing EDI Notification – Received a file that cannot be processed Read More »

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