Archives: Knowledge Base Articles
A checklist to assist with processing billing. Done X What How Check for Unsigned Records From the Intuition by Vertex Dashboard, view the Awaiting Approval or Signing count in theAttention Needed: Documentation section. Only records that have been signed and/or approved are billable. Click the icon to view and finalize the records to be included in …
The Consumer Master Report is a simple face sheet tool that lets you select which elements you’d like to display on the report.
Customer has an “Out of Memory” error message pop up when working in Case Manager
Customers using our EVV app need access to the latest version.
The CustomerNumber in the VertexRehabManagement database table dbo.DataBaseVersion doesn’t have a value.
Customer received the following error message when logging in to Case Manager after an upgrade. This is a domain controller issue.
When reviewing unmatched items, this error message displays:
Consumer address information is missing or incomplete.
After service records are completed they must be reviewed and signed to be finalized.