User loses internet connection while using Client Payroll Manager or Case Records Manager and cannot log back on

Rehab Management has an Auto Log Off feature that logs users off the system if the system is idle for a specified time interval. If the internet connection returns before the set time interval, it will take some time for the Rehab Management idle time trigger to automatically log out so you can log back in and continue working.

Resetting the Auto Log Off Time Interval

The idle time trigger can be manually set by any Vertex administrator by following the steps below:

  1. Select Administrator from the Vertex Menu and log in.
  2. Click on Tools | Administrator | Administrative Options and choose the Auto Log Off log off
  3. Set the preferred time interval and click OK.
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