2025 was a year of execution and expansion at Vertex Systems. Across billing, EVV, accessibility, reporting, and customer enablement, our focus remained the same: help human services providers stay compliant while simplifying day-to-day operations. This year, that mission translated into major state launches, new workflows, expanded training, and foundational work that sets the stage for what’s next.
Below is a look at everything Vertex delivered in 2025, followed by what’s ahead in 2026.
2025 Accomplishments and Milestones
Expanded Billing and EVV Across States
A major theme of 2025 was state-specific expansion. Vertex continued to invest heavily in understanding regulatory requirements at the state level and translating them into reliable, compliant system functionality.
On the billing side, Vertex added or expanded billing support in Georgia (VRS Billing), Minnesota (VRS Billing), Oklahoma, Kansas, Wisconsin, and Colorado. Each implementation addressed unique state rules, payer requirements, and reporting needs, helping providers submit cleaner claims, reduce denials, and operate with confidence across jurisdictions.
EVV was another key area of progress. Vertex successfully completed EVV implementation for North Carolina, supporting providers through compliance requirements, data capture, and reporting. We also are working on expanding EVV capabilities in Wisconsin and Ohio, while continuing development to support additional functionality such as progress tracking within EVV workflows.
Together, these efforts strengthened Vertex’s ability to support multi-state providers and positioned the platform as a scalable solution for agencies navigating complex regulatory environments.
New Tools to Improve Daily Operations and Reporting
In 2025, Vertex introduced several enhancements designed to support better documentation, visibility, and operational efficiency.
The launch of the Interactive Incident Report improved how incidents are captured, tracked, and reviewed, helping agencies maintain compliance while improving internal oversight. For Pennsylvania providers, Vertex delivered two new reporting tools: the Service Encounter Summary and the Daily Activity Log, both designed to simplify documentation while aligning with state expectations.
Vertex also expanded platform functionality with Integrated Forms, reducing reliance on external tools and paper-based processes, and introduced a Referral Portal to streamline intake workflows and improve coordination between teams.
Each of these enhancements focused on reducing administrative burden while increasing accuracy and accountability.
Accessibility, Security, and Self-Service Enhancements
Accessibility and user experience were top priorities in 2025. Vertex achieved JAWS compliance, reinforcing our commitment to inclusive technology that supports visually impaired users and meets accessibility standards.
We also introduced Single Sign-On (SSO) and expanded self-service capabilities, making it easier for users to securely access the platform while reducing dependency on manual support for common tasks. These improvements enhanced both security and usability, benefiting administrators and frontline staff alike.
Knowledge, Training, and Customer Enablement
Supporting customers beyond go-live remained a core focus throughout the year. Vertex officially launched its Knowledge Base, providing on-demand access to documentation, how-to guides, and best practices.
In addition, the Vertex team:
- Created dozens of training videos and 100+ manuals
- Delivered over 300 training sessions
- Successfully deployed 20 clients across more than 50 modules
These efforts ensured customers were not only onboarded, but fully equipped to get long-term value from the platform.
Conferences and Industry Engagement
Vertex remained actively engaged with the broader human services community, attending:
- MOHR Legislative Conference
- MOHR Spring Conference
- Project Search Conference
- SCHSPA Conference
These events provided valuable opportunities to collaborate with providers, discuss regulatory changes, and stay closely connected to the challenges agencies face.
Laying the Groundwork for the Future
While much of 2025 focused on delivery, the team also spent significant time preparing for what’s ahead. Vertex completed requirements for new 2026 features, ensuring future development is aligned with customer needs and regulatory trends.
Billing capabilities were further extended with billing support for Arkansas, continuing Vertex’s steady expansion into new states.
2026: What’s Ahead
Looking forward, Vertex is continuing its momentum with a strong roadmap for 2026, including:
- Texas Billing
- Expanded EVV support in Ohio
- Expanded EVV support in Wisconsin
- Participation in two MOHR Conferences
- Attendance at the Vision Alliance Conference
These initiatives reflect Vertex’s ongoing commitment to growth, compliance, and partnership with the human services community.
Moving Forward Together
2025 was a year of meaningful progress, driven by collaboration with our customers and a shared commitment to compliance, accessibility, and operational excellence. As we head into 2026, Vertex remains focused on delivering solutions that adapt to evolving regulations while supporting the people and organizations doing essential work every day.