CPM – Unknown database error “Your user name and password are not defined”.
CPM – Unknown database error “Your user name and password are not defined”.
Entire error message: “Unknown database. Your user name and password are not defined. Ask you database administrator to set up an InterBase/ Rehab Management login. Alias: consumer.”
Solution
Typically, the wrong user name or password has been typed in while logging in to the database.
Login as an Administrator user or ask the administrator user to login
From the Tools Menu, select| Administrator | Profiles | User Management