January 2026

For years, IDD (Intellectual and Developmental Disabilities) agencies have relied on manual, paper-based workflows to document care. While these methods were once the industry standard, the modern regulatory landscape–defined by the 21st Century Cures Act–has made paper-based systems a liability.  Moving from paper to digital is no longer just about storage and “going paperless”; it’s […]

Home and community-based services (HCBS) providers deliver person-centered care in one of healthcare’s most regulated environments. Electronic visit verification (EVV) mandates, Medicaid billing across multiple payers, payroll tied to complex funding models, and detailed case documentation create operational strain, especially for multi-state and IDD agencies. Vertex provides integrated EVV compliance software, HCBS billing software, home

From dealing with fragmented systems and duplicate data entry to ensuring accurate billing, IDD agencies are especially prone to time-consuming administration efforts. Staff may get bogged down re-entering information into multiple platforms leading to mistakes, lost productivity, and billing denials. Moreover, tracking client progress, ensuring accessibility for all staff members, and keeping up with regulatory