About Us

Our single goal is to deliver easy-to-use, affordable software that enables you to focus more time on those you serve.

Committed to Serving the IDD Industry

Vertex Systems was established in 1981 and continues to grow each year. Our team is passionate about the mission and message that the IDD space provides, and we strive to streamline their processes so they can better focus on helping those they serve. Our customers are the cornerstone of our business and they allow us to empower them to transform the Intellectual and Developmental Disabilities community every day. Vertex is a company known for its rich tradition of excellence, boasting experienced employees who are specialists in the IDD software sector.

Vertex Platform Advantages

Why Customers Choose Vertex

Customers choose Vertex for its ability to streamline operations and reduce administrative workloads within an agency. More than that it is support and fair pricing in which our customers choose and stay with us for years to come.

One Vendor, All Your Software Needs

Vertex customers enjoy its user-friendly functionality, integrated modules, timely feature updates, simple customizations, and unparalleled support from a single vendor. Beyond that, it’s both our ability and duty to conduct regular audits, ensuring your organization remains current with compliance changes. Your peace of mind stands as our top priority.

Industry-Leading Features & Products

To stay up to date with market trends, Vertex adds new features each year to satisfy the needs of our clients, but can also customize our solution to fit within any workflow. Vertex customers receive product improvements and unlimited technical support for the fixed subscription price with no unpleasant budget surprises.

Skillful & Responsive Support Team

We all know technology can have a mind of its own at times. At Vertex, our developmental disabilities provider software is meant to automate tasks, not make things more complicated. Our support team can boast that more than 92% of all support calls are answered and resolved on the first call. This means you can count on us when you need us the most.

Meet the Vertex Leadership Team

Our Mission

Providing cutting-edge information management solutions to empower human services organizations and unveil their full potential.

Andrew Mays

Client Success Manager

Melissa Mallory Harris

VP of Operations

Tim Harper

Implementation Manager

Shanil Algama

Nav Implementation Manager

Steve Ordos

Training & Documentation Manager

Jim Burwell

IT Manager

A Proud Member of the Dura Family

Since being acquired by Dura Software in 2020, Vertex has leveraged more tools and significant resources than only a more extensive organization could provide to improve our technology and increase customer satisfaction. We are excited to take on new initiatives and continue to grow each year. We strive to be a leader in the IDD space, providing those we serve with exceptional customer support, high-quality and dependable technology, industry expertise, and affordable solutions. We firmly believe that with Dura’s continuous support, we can achieve all of this and beyond.

Contact Vertex
for a Demo

Get in touch with us today to schedule a demo of our IDD software solutions and experience firsthand how Vertex can empower your organization.





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