Intuition User is unable to login. Error message says logged in somewhere else

Intuition’s logout policy is after 5 minutes of logging out. Usually within 10-15 minutes of closing down browser without logging out. If still on same workstation click the sign out button. If that does not work, or they are on a different workstation/ iPad, have the administrator login and reset the password (they can use the same password). This usually trips the system and the user can login.