May 4, 2026

If your business runs on Microsoft Dynamics Business Central, you’ve probably heard us mention upgrades. But what does that actually mean, why does it matter, and what do you need to do about it? Here’s a straightforward breakdown. What are Business Central upgrades? Business Central is Microsoft’s ERP solution, and like any software, Microsoft continuously […]

Billing for intellectual and developmental disability services is among the most complex revenue cycle environments in healthcare. Medicaid waiver structures, state-specific claim formats, unit-based billing, prior authorization tracking, and EVV integration requirements create a billing landscape that generic healthcare billing software was never designed to handle. For IDD agencies evaluating their options in 2026, the

If your organization holds a Section 14(c) certificate, 2026 is a year that demands attention. The regulatory and policy landscape around subminimum wage employment has shifted significantly over the past two years, and even with the federal phase-out rule currently withdrawn, the pressures on 14(c) employers are not easing. State-level bans are expanding. Advocacy organizations

Goodwill organizations occupy a unique position in the disability services ecosystem. With a network of over 150 independent member organizations across the United States, Goodwill is simultaneously one of the most recognized names in workforce development and one of the most operationally complex environments for IDD service administration. A single Goodwill organization might operate retail

Manual payroll reconciliation is one of the most time-consuming, error-prone, and preventable administrative burdens in IDD agency operations. It happens when the systems that track hours worked, schedule shifts, document services, and process payroll don’t communicate with each other, leaving payroll staff to manually gather, compare, and reconcile data from multiple sources before every pay

Most IDD agency leaders know they need better software. The billing is too manual. The EVV reconciliation takes too long. Staff are entering the same data in three different systems. The payroll process consumes two days every pay period. The problem is rarely understanding that software could help. The problem is building a compelling enough