May 15, 2026

Vertex Systems is excited to announce that we’ll be exhibiting at the 2026 MOHR Spring Training Conference, taking place June 1–3, 2026, at The Park Event Center in Waite Park, Minnesota. As a long-time partner of organizations that serve people with disabilities, we’re proud to participate in this event each year that brings together leaders […]

If your IDD agency is running billing in one system, scheduling in another, case notes in a third, and payroll in a fourth, you’re not running a tech stack. You’re running a reconciliation operation. Vendor fatigue is a real and growing problem for IDD service providers. The average mid-sized agency manages between four and eight

Ask most IDD agency directors what their largest program costs per client, per day, and you’ll get one of two answers: an estimate based on dividing a program budget by enrollment, or a thoughtful pause. The real number, true cost per client, accounting for staff time, overhead allocation, transportation, administrative burden, and service mix, is

There’s a version of this story that every IDD agency director has lived: you implement a general HR system, or a widely-used nonprofit billing platform, or a generic case management tool, and spend the next six months configuring it to approximate what your agency actually needs. Workarounds accumulate. Staff develop habits around the software’s limitations.

Vertex Systems was built for organizations that do some of the most important work in their communities, serving people with intellectual and developmental disabilities, removing barriers to employment, and supporting individuals in living fuller, more independent lives. For over 40 years, we’ve built software specifically for this space, and the organizations we serve share a

CARF accreditation is one of the most meaningful quality benchmarks an IDD agency can pursue. For many organizations, it’s also one of the most operationally demanding. Staying current with the 2025–2026 CARF standards manual, while running a full-service agency, puts enormous pressure on administrators and compliance leads. The good news is that purpose-built IDD software