North Carolina
Why We Serve North Carolina
Vertex Systems has long supported North Carolina’s mission-driven organizations that empower individuals with intellectual and developmental disabilities (IDD). North Carolina providers face unique operational, funding, and compliance challenges, from complex billing rules to Electronic Visit Verification (EVV) mandates.
Our commitment to this state stems from our shared vision of independence, community inclusion, and operational excellence. By partnering with agencies across North Carolina, Vertex helps streamline back-office systems, maintain compliance, and deliver data transparency that supports both agency growth and individual success.
Billing in North Carolina:
Simplified, Compliant, and Automated
North Carolina’s billing landscape is highly detailed, requiring providers to manage complex service codes, individualized funding streams, and intricate reporting structures. Many agencies struggle with manual processes and lack of system integration, leading to errors, rejected claims, and administrative fatigue.
Vertex eliminates these issues through automated billing and rate management tools built specifically for North Carolina’s IDD providers.
Our Billing Manager supports:
- Automated import of authorizations and rates from North Carolina’s systems
- Billing for services across multiple funding sources, including Medicaid, Innovations Waiver, ICF, and Vocational Rehabilitation
- Compliance with state-specific requirements, including service definitions, daily rate caps, and claim documentation
- Error-checking and reconciliation tools that prevent costly rejections
- Detailed reporting for audits, DEE reporting, and financial reviews
With Vertex, agencies can focus on service delivery, not spreadsheets, knowing that their billing data is accurate, compliant, and ready for submission.
EVV in North Carolina: Streamlined and Secure
North Carolina’s Electronic Visit Verification (EVV) program ensures that IDD providers accurately document service delivery for in-home and community-based care. However, many agencies find EVV systems fragmented and difficult to integrate with their existing billing and payroll processes.
Vertex Systems expanded our EVV capabilities to North Carolina to give providers a seamless, end-to-end experience. Our EVV solution connects visit data directly with billing, payroll, and case management, reducing duplicate entry and ensuring full compliance with federal and state EVV requirements.
With Vertex EVV, agencies can:
- Record accurate visit times, locations, and caregiver details
- Automatically push verified visits into payroll and billing
- Prevent fraud and ensure audit readiness
- Maintain compliance as state rules evolve
Customer Spotlight:
JCI – Empowering People to Succeed
Johnston County Industries (JCI), based in Smithfield, NC, is a shining example of how North Carolina agencies can scale their impact through Vertex.
Founded in 1975 with just three employees, JCI has grown to serve six counties with more than 225 staff providing employment and community support for individuals with disabilities. JCI has relied on Vertex Financials and Payroll since 1990, later expanding to Vertex Production Management to unify their operations.
Before Vertex, JCI faced:
- Manual data re-entry between manufacturing and accounting
- Inaccurate contract costing and lengthy payroll processing
- Limited visibility into profitability and inventory tracking
After implementing Vertex, JCI saw dramatic improvements:
- Payroll completed in less than half a day
- Automatic data transfer between manufacturing and accounting
- Real-time inventory and job costing across 5,000+ components
- Accurate profitability insights that helped identify which contracts to pursue
Partner with Vertex Systems in North Carolina
From billing automation to EVV integration and accessible case management, Vertex is your trusted partner for managing the unique requirements of North Carolina’s IDD system.
- 110 E. Houston Street, Floor 3, San Antonio, TX 78205
- Info@VertexSystems.com
- (614) 318-7100