“Vertex has streamlined our Medicaid billing process cycle from four days to one hour. We now are able to invoice on a weekly or biweekly basis directly to Medicaid, improving our cash flow. With Vertex, we have the ability to track all of our funding sources and all of our client information in one place. The Vertex team has gone above and beyond our expectations designing the reporting and interface we need in our business. Their team is also always available to meet our needs and we appreciate their efforts to help us support our clients.”
Stephanie Lett
CFO, NW Works
“NW Works has been a customer with Vertex for a little over three years. We as a company have faced challenges and Vertex Support Team have been there to help us work through each challenge. The level of training they offer is more than adequate for our needs and their approach and delivery of trainings has been impressive. When any one of our staff calls for support, no matter what the issue may be, Vertex staff are personable, friendly, assuring and very knowledgeable and have been able to resolve all issues in a timely manner. They are also always available which is an important factor for us as a customer. We are also impressed and greatly appreciate the way they have worked to develop programs or modify programs to meet our company’s unique needs. “
JoAnn Choi
Project Manager, NW Works
Microsoft Dynamics NAV and the Vertex module for Assembly Management built into NAV has many reporting features that remove a ton of legwork one would otherwise be stuck performing. Just a few clicks and what you need is at your fingertips.
Clayton Mills
Operations & Sales Manager, Green Valley Enterprises
Dynamics NAV with Vertex Production Manager and Vocational Time (Touch) has proven to be a tremendous asset to Diversified Opportunities and our management team. All of the products have increased efficiency, automation and are easy to learn and use. The NAV team is always supportive with our needs and we greatly appreciate their expertise. We look forward to working with the NAV team for many years to come.
Joni Tyson
Operations Manager, Diversified Opportunities, Inc
Being a customer of Vertex and using the NAV system definitely helps our accounting department. The support team at Vertex is terrific. NAV financial reporting is very good. The ease of navigating the different screens and the ability to “customize” sections that one doesn’t use on an every-day usage was really nice to have that flexibility. There is whole lot more that I hadn’t ventured but the NAV is a very powerful tool in the accounting world.
David Turner
Chief Financial Officer, Bobby Dodd Institute
“With Time Works Plus, our employees can easily clock in while in the community and Supervisors don’t have to be behind a computer to approve time. The software prevents so many user errors and takes the guessing game out of PTO time accruals. So much easier for everyone!”
Mollie Garmon
Business Manager, New Hope Services
“The support team at Vertex have been spot on with our needs…every time! They clearly want us to understand the processes from the back side to promote our ease of use as well as our ability to receive the best value possible from the vast amount of information available to our management team. Vertex also continues to be a most accommodating business partner as they work in tandem with our local IT team to ensure our software is running at optimal performance to prevent any disruptions in services. DDI has been aHappy Customer for More Than 25 Years. Thank you Vertex!”
Cindy Harrell
Executive Director, Diversified Opportunities, Inc
“Vertex and their staff have been vital in helping and implementing changes from the ground up. 5 stars in my book.”
Clayton Mills
Operations & Sales Manager, Green Valley Enterprises
“The Vertex customer service team is AMAZING! They are knowledgeable and friendly and take the time to explain and walk me through anything. They do not just fix it and move on, they help me understand the issue and provide notes to help in the future. They are the best customer service team that I have worked with over the years.”
Sally Sutter
Chief Executive Officer, Brookhill Industries, Inc.
“The Shadowfax Corporation has contracted with Vertex for over 17 years and in all that time their software support team has NEVER let us down they have always come through for us no matter what the issue or timeline in order for our company to meet our deadlines.”
Theresa Linebaugh
Chief Financial Officer, The Shadowfax Corporation
“I’ve been a client of Vertex since 2008. I really enjoy the support from the Vertex team. We’ve always been able to special reporting without any issues. The Vertex team normally go out of their way to work on an issue.”
