Knowledge Base

Norton Antivirus (OEM) 5.01.04 was running and caused a conflict. 

UNC’s will work better than mapped drives in Windows Vista and Microsoft is beginning to suggest UNC’s in place of mapped drives whenever possible.

Error 1628: Failed to Complete Installation

‘Multiple rows in singleton select’ message referencing a Job Manager job (not a job entered directly in CPM)

To expand the number of entries, you need to change the value of the registry key.

You must have rights to add, edit or delete pay codes (administrator status) to correct this error.

Choose another job or if you want a copy of this job to be in another branch, copy it to another branch.

You cannot change or delete this pay code if this job step has been used in past records because it affects the job history. You can create a new job step instead.

Because the build was aborted or otherwise unable to finish, the records were not put back into Time Entry like they were supposed to be.

Unknown database I/O error-no such file or directory

No Subjects Available For This User

Modify the setting in the appropriate number series.

This article will describe the basic steps for executing SQL statements using different applications and tools.

To resolve this, include the server name in the path.

Cannot insert the value NULL into column ‘EmployeeJobStepId’, table ‘VertexRehabManagement.

ODBC Firebird Driver Your username and password are not defined

You must enter a pay code to tell the system which calculation method to use. 

This most likely occurs when performing a void only on a payroll check. 

The idle time trigger can be manually set by any Vertex administrator by following these steps

Even though a job has been closed, the history remains.  Choose a new number.

There are no Time Entry records in this batch to generate/build

You will need to look up the consumer that is creating the error to see if he/she is duplicated in QuickBooks.  

You can correct this using the Employee Setup subject. 

You can correct this using the Employee Setup subject.  Please select a different step or cancel the changes to this record by pressing the Esc key.

No sick wage rate has been established for this employee

No programmed hours rate has been established for this employee

No non-productive hours rate has been established for this employee

No guaranteed wage rate has been established for this employee

No average wage rate has been established for this employee

CONFIRM the Subsidy period dates correspond with the pay period dates. 

Cannot delete: Rates are associated with this job/activity step

This job step number has been used in the past for a different step in this job

Employee does not have a productivity rate but is being paid for a productivity-based job

Unknown database.  Your user name and password are not defined.

User built payroll but employee is not appearing in the Payroll Edit List report.

This article explains the process for building a payroll batch using Client Payroll Manager

Entire error message: No permission for update/write access to table USERS by .

This guide will let you configure a workstation to run Client Payroll Manager

User needs to process payroll adjustments and some of the adjustments created are negative amounts.

A minimum wage rate is necessary and is used only as a reference unless specifically selected in Job Setup or Employee Setup. If selected it will then be used as an active wage rate. 

No holiday wage rate (required to calculate earnings for the step you have selected) has been established for this employee.

After building payroll and reviewing the Payroll Edit and Payroll Exception reports, you may discover a problem with the batch. You can undo the build, correct the problems, and then rebuild the batch. 

After adding the new job in Client Payroll Calculator, add the dimension that corresponds to that job in Vertex Financial Manager.

Wrong check date entered.

When logging into Vertex Menu , you receive a GDS32DLL error.

How to Void Employee Checks in Client Payroll Calculator

No minimum wage rate has been entered for this system.  You cannot set up a job step with a minimum wage cap until your administrator has entered a minimum wage rate.

One of the values you entered is required to be unique, but has already been used in another record in this lookup.

After a user is created in Case Manager, the user can then be added as a user to Client Payroll Manager

The job step you have entered uses the piece rate calculation method, so you must either enter a specific number of pieces or choose a different job step.

The labor costs will not calculate on a finished good when clicking the recalc current cost button.

Job router step in Navision but not in Client Payroll Manager.

Client Payroll Calculator requires that the stop date for the job/activity step must be earlier or the same as the job/activity stop date.  The step can not continue to be active when the job is not active. 

The password you entered is incorrect.  If you need to change it, you must either have administrative access or have a Rehab Management Administrator do it for you. 

Internal solution for Error calculating earnings: The Pay Code assigned to this step does not have a calculation method set.

This article explains the various payroll processing and consumer payroll reports found in Client Payroll Manager

In Client Payroll Manager, while trying to enter a job number in the time entry screen, you receive the following error message:
“The Job/Activity number you have entered is not in the list of active jobs and activities for the Payroll Branch…”

In Client Payroll Manager, you receive this error: “In order to use this function, there must be at least one other branch in the Payroll Branch lookup.”

Error calculating earnings: The Pay Code assigned to this step does not have a calculation method set.

An employee with a guaranteed amount value (Employee Setup | Payroll Data | Guaranteed Amount) has a negative amount subsidy for one or more days on the Payroll Exception report (R3626818).

You need to delete a time record in the Adjustment Pay subject because the time record in question should never have been entered in the first place.

You are seeing a negative Health & Welfare Adjustment broken out on the Payroll Edit Report even though you have not done any adjustments that could cause the negative amounts.

An employee has a guaranteed wage rate ( Setup in Employee Setup) that recently went into effect. In the most recent payroll, this employee is being given an incorrect rate subsidy.

In Client Payroll Manager, after aborting a payroll build, you find you can see the time records and you can’t undo the build.

Client Payroll Manager won’t launch- system freezes.

When posting payroll to QuickBooks, you receive the following error: “Duplicate people in QuickBooks, one of them having the SSN and pay rate information and the other having no SSN and only the time records. No way to pay either one.”

No time records appear in the Pay Employees or Weekly Timesheets subjects in QuickBooks.

Trying to post from Client Payroll Manager to QuickBooks , the following error may appear: “Access violation at address 008DE941 in module ‘CLIENTPAYROLLMGR.EXE’. Read of address 00000000′”
Previous posts to QuickBooks may have been successful.

When running the Employee Earnings Information report and/or the Rate of Pay Verification report, the company name on the top of the report is incorrect.

Make sure the file path and name are accessible from the machine at which you are working.

Cannot display history because you have not generated payroll yet error

A user changed prevailing wage and back dated the rate; user ran historical reports, but none of these reports changed their data.

User would like to undo adjustments and reset prevailing wages

When entering time records in Client Payroll Manager, you receive the following error:
“Benefits for this employee are not in effect. Do you want to add this record anyway?”

A calculation method is a set of rules that determine how earnings are calculated. The rules use a combination of prevailing wages, productivity rates, and employee wage rates to calculate the earnings.

In Client Payroll Manager, you receive the following error:

“You must enter a Job Step Number.”

While entering a time record in Client Payroll Manager, you notice that the pay seems incorrect and you are not seeing the expected value.

When calculating earnings, you receive the following error:
“Error calculating earnings: The piece rate for this Step cannot be calculated.”

User is entering time in Vocational Time Manager or CPM and hourly calculations are incorrect on an employee.

While reviewing a posted payroll, you notice:
that an employee benefits did not update during the last payroll or
benefits ‘are not working’ or
benefits are not accruing correctly.

User enters a time entry for an employee and the amount is not the earnings expected.

When adding Job Steps In Client Payroll Manager, you receive the following error:
“Because you have selected a Pay Code which uses the Guaranteed Rate calculation method, you must enter a guaranteed rate.”

When building a batch you receive this error.

A prevailing wage is the local rate paid for a type of work, such as assembly or janitorial work and may change over time.

Earnings, piece rates, wage rates, and productivity rates are calculated as a weighted average. The number of decimal places in the result varies depending on the type of calculation.

The Payroll System Options are system settings that control the way time is entered, the way earnings are calculated, and the way gross earnings are exported.

This is an overview of the various ways you can calculate earnings for job steps and paid activity steps.

Client Payroll Manager allows overtime to be paid using one of four methodologies: Over 8, Over 40, Over 8 average wage, and Over 40 average wage

Before a Mass Adjustment is performed a backup of the database should be made. If All the adjustments are incorrect the customer’s IT team can work with Vertex IT to restore the backup.
If there are only a few entries that are incorrect see Solution

What the mass adjustment utility in Client Payroll Manager can and can’t do

In Client Payroll Manager, you receive the following error:

“A deadlock was detected. Deadlock.”

Frequently asked questions about Gross-to-Net systems.

When exporting to , what does Client Payroll Manager use to identify the employee?

While trying to login to Client Payroll Manager, you receive the following message:

“ is not a valid user name for this system. Contact your System Administrator.”

While Posting Gross to Net In Client Payroll Manager, you receive this error.

In Client Payroll Manager, you receive the following error message:

“ benefit hours remaining. Do you want to add this record anyway?”

How can a company post earnings from Client Payroll Manager to more than one ADP company?

This article provides detail on purging employees, employee history and transaction history.

User Has built and posted Payroll to GTN. After running reports, an error or issue was found with the time entries.
Is there a way to unbuild payroll in CPM after I’ve posted to GTN?

User runs the Time Sheet Edit report and the job step is calculating the productivity is not calculating properly.

User runs reports looking for NISH hours and earnings. looking for all NISH jobs not just Direct labor.

The batch number/name/description that a user has entered has conflicts with another payroll batch number/name/description.

You are attempting to run a payroll check register report. This report normally returns results very quickly, but in this case, it has been processing for over an hour and no values have yet been returned.

In Client Payroll Manager, you want to assign a different DSP than the person who created the record.

User had updated minimum wage in Payroll System Options instead of Prevailing Wage. Time entries show old minimum wage.

Customer needs to do a Mass Adjustment in Client Payroll Manager

In Client Payroll Manager, you receive the following error:
“A prevailing wage with at least one Rate History record and a number of Standard Pieces must be chosen in order to be able to calculate a Piece Rate for the Job Step.”

There are several reports that display the average rate; which one you use will depend on how much information you need.